Warranty

We believe that the best products in the industry should be supported by our commitment to deliver the highest quality products and services. HES is proud to extend the most comprehensive no-fault, no-questions asked warranty coverage to all of our products and solutions. This is our expectation and commitment to you – our valued customer.

SecuriCare 10-year Warranty

Duration:

Ten years from date of shipment


Condition:

Any reason including, but not limited to, installation error, vandalism or force majeure.


Replacement:

Replacement product or equivalent shipped at HES expense via next day air freight in most cases.

 


Products Covered:

When installed with a Smart PAC III, the following electric strikes are upgraded to the 10-year warranty: 1006, 1500, 1600, 4500, 5000, 5200, 5300, 7000, 7501, 8000, 8300, 8500, 9100, 9200, 9400, 9500, 9600, 9700, 9800; Folger Adam 310, 712, 732, 742

SecuriCare 5-year Warranty

Duration:

Five years from date of shipment


Condition:

Any reason including, but not limited to, installation error, vandalism or force majeure.


Replacement:

Replacement product or equivalent shipped at HES’s expense via next day air freight in most cases.

 


Products Covered

1006, 1500, 1600, 4500, 5000, 5200, 5300, 7000, 7501, 8000, 8300, 8500, 9100, 9200, 9400, 9500, 9600, 9700, 9800; Folger Adam 310, 712, 732, 742

SecuriCare 3-year Warranty

Duration:

Three years from date of shipment


Condition:

Any reason, including but not limited to, installation error, vandalism or force majeure.


Replacement:

A replacement product or equivalent shipped at HES’s expense via next day air freight in most cases.


Products Covered:

ES100 Aperio® Wireless Electric Strike; Cabinet Locks: 610, 630REL, 660, KS200, KS210 & Accessories

Check your individual product to determine warranty coverage. Batteries and consumables are not covered by HES Warranty programs. Replacement products, at HES’s sole option, may be the identical item or a unit which serves as a functional replacement. If the customer has an account with HES or a valid credit card, the customer may order an advance replacement product, whereby HES will charge the customer’s account for the price of the product plus next day air freight, and will credit back to the customer the full amount of the charge, including outbound freight, upon HES’s receipt of the original product from the customer. HES’s sole and exclusive liability, and customer’s sole remedy, is limited to the replacement of the HES product when delivered to HES’s facility (freight and insurance charges prepaid by customer).

Return Policy, Terms & Conditions

All prices are subject to change without notice. Prices listed on the HES website will serve as the most current list price. All shipments will be made at prices in effect at the time of order. The customer shall be responsible for payment of all applicable sales and/or use taxes and freight costs.