Warranty

Minimum product charge per invoice is $150.00 USD.

Net thirty (30) days from date of invoice. Interest at the rate of up to 1-1/2% per month may be charged on all past due accounts. An order received on an account which has not been paid within 45 days of the date of invoice may not be processed until the account is current. Custom orders may require a deposit.

All prices are Ex-works factory. Purchaser assumes the risk of loss or damage to the goods while in transit from the point of shipment. HES reserves the right to make delivery in installments. Installments shall be separately invoiced and paid for when due. Delay in delivery of an installment shall not relieve the purchaser of its obligation to accept remaining deliveries.

All Purchase Orders received with a minimum value of $ 3,500 will qualify automatically for free standard freight within the continental United States. This minimum amount applies per Purchase Order to qualify and does not include free expedited freight. Qualified orders may ship partial or ship complete at your preference. Qualified orders that ship partial will not incur freight charges. All shipments that do not qualify for free freight will be charged for freight based upon our terms in effect at the time of shipment. Customers may provide their own carrier account number for expedited freight methods or for any Purchase Order to be used to cover freight costs. Minimum amounts are subject to change without notice.

Any claim for shortages must be made to HES in writing within one (1) week of receipt of merchandise.

A Customer Care Form (CCF) for defective product must be obtained from HES before any merchandise can be returned. CCF’s are valid for sixty (60) days from date of issuance Goods returned under the terms of MagnaCare® and SecuriCare® Warranties may require a copy of the original invoice.

A Customer Care Form (CCF) must be obtained from HES before any merchandise can be returned. CCF’s are valid for sixty (60) days from date of issuance. Items that are not factory sealed, or that are returned later than 90 days from the date of receipt are subject to a restocking charge plus an additional charge for any damage.

Any order may be subject to a 5% cancellation charge for catalog items. Cancellation of non-catalog or custom items will be subject to a 20% cancellation charge plus all costs (both direct and indirect) incurred by manufacturing at the point of cancellation that are properly allocated to the cancelled item(s).

Neither party will be liable to the other for any delay or failure in performance arising directly out of war, sabotage, insurrection, riot, and any other act of civil disobedience, act of public enemy, fire, explosion, flood, storm, or other act of God or nature, or similar cause beyond its reasonable control, including shortage or unavailability of labor or materials. If, notwithstanding the foregoing limitations, HES has any liability to the purchaser, the purchaser agrees that the total liability to the purchaser for all losses, damages, and causes of action, whether in contract, equity, tort (including without limitation, negligence and gross negligence), or otherwise, will not exceed the amount the purchaser paid to HES for the products (including, without limitation, incidental or consequential damages, damages for lost profits or business interruption, and punitive damages).

If the purchaser uses the HES Products on behalf of others or provides to others any products referenced herein, the HES Parties shall have no liability to such persons whatsoever, and the purchaser agrees to defend and indemnify the HES Parties from any and all claims and demands asserted against them, and from any legal fees, costs and other expenses that the HES Parties incur therewith.